MENU LOG IN CART {{currentCart.getItemCount()}}

Return Policy

EXCHANGE POLICY

All items are not refundable. Accessories and discounted items cannot be exchanged. All items are eligible for one time exchange. If your purchased item is out of stock for exchange, you may exchange for other items within the purchasing amount.

Color photo demonstration model body clothes for reasons different lighting and camera monitors the environment and other technologies may differ from the original color 
Also, please look at the size, please before buying your usual size worn size and above carefully compare. 
Measurements of individual measurements due to manpower, there may be deviation 1-5cm, size does not fit or the color of some of the differences can not be exchanged, thank you attention! 
 

Exchanges are accepted on merchandise within 3 days of receipt for domestic orders and 7 days for international orders. E-mail info@kate.com.hk to request exchange, and provide your name, order number, name of item(s) you wish to exchange, and reason for return. Exchange merchandise must be after confirmed by mail and provide your posting certificate for reference. Requirement that do not meet these criteria will not be processed.

Returns non-sale items must not have been worn, washed or altered in any way, and must not show any signs of use. Items must be returned with all original tags, packaging and other accessories received with the order. Exchanges Policy Requirements Kate reserved the right to refuse exchange if the merchandise in question does not meet our standards.