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Return Policy

EXCHANGE POLICY

All items are eligible for one time exchange. All items are not refundable. If your purchased items is out of stock for exchange, you may exchange for other items within the purchasing amount.

Color photo demonstration model body clothes for reasons different lighting and camera monitors the environment and other technologies may differ from the original color 
Also, please look at the size, please before buying your usual size worn size and above carefully compare. 


Measurements of individual measurements due to manpower, there may be deviation 1-5cm, size does not fit or the color of some of the differences can not be exchanged, thank you attention! 
 

Exchanges are accepted on merchandise within 7 days of receipt for domestic orders. E-mail info@kate.com.hk to request exchange, and provide your name, order number, name of item(s) you wish to exchange, and reason for return. Exchange merchandise must be after confirmed by email and items must be deliver to our address by S.F. Express or DHL and provide us delivery reference number. 


Requirement that do not meet these criteria will not be processed. All delivery costs and risk shall borne by customers. Returns non-sale items must not have been worn, washed or altered in any way, and must not show any signs of use. Items must be returned with all original tags, packaging and other accessories received with the order. Exchanges Policy Requirements Kate reserved the right to refuse exchange if the merchandise in question does not meet our standards.


Note : Please return the products within 7 days when received our return confirmation. After 7 days any return application will not longer accept.